Fonolo
SEPTEMBER 30, 2021
What is schedule adherence? To put it succinctly, schedule adherence is a metric that calculates whether agents are actually available during their scheduled times. Low adherence can be costly to your bottom line. Agent burnout. How to Improve Call Center Agent Productivity.
Playvox
JULY 31, 2023
Ensuring that employees can be a part of managing their schedule has big benefits. Improvements in schedule adherence , occupancy rates , and efficiency mean the return on investment (ROI) on WFM is potentially enormous when you find an effective workforce management solution.
Talkdesk
JULY 16, 2019
Performance Management and Customer Experience Call center agents, like retail workers, are on the frontline of customer interactions, and often face frustrated or angry consumers who are upset about a situation and place the blame firmly on the person in front of them.
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