Remove Agent burnout Remove Best practices Remove Customer retention Remove Schedule adherence
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The Role Of Employee Self-Service In Workforce Management

Playvox

Ensuring that employees can be a part of managing their schedule has big benefits. Improved Efficiency Getting your staffing levels right and creating a balanced workload across all of your customer service channels is crucial. Understaffing can cause employee burnout , which, in turn, can increase sick days and attrition.