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Remove Agent burnout Remove Customer retention Remove Schedule adherence Related Topics
Service level Employee engagement Abandon rate Gamification contact center solutions Contact Center Coaching Self service Best practices Customer Support More Related Topics >
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Contact Center Agent Burnout – Part 1, Warning Signs

Noble Systems

AUGUST 1, 2019

By ignoring the signs of agent overload and just considering high attrition as a fact of life in your contact center, you are risking your reputation, and the negative impact to customer satisfaction, customer retention and bottom-line results. It looks at the top warning signs of agent overload.

Agent burnout 62
Agent burnout Contact Center Schedule adherence Gamification 62
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The Role Of Employee Self-Service In Workforce Management

Playvox

JULY 31, 2023

Ensuring that employees can be a part of managing their schedule has big benefits. Improved Efficiency Getting your staffing levels right and creating a balanced workload across all of your customer service channels is crucial. Understaffing can cause employee burnout , which, in turn, can increase sick days and attrition.

Self service 85
Self service Management Coaching Contact Center 85
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