Agent burnout Benchmark Coaching Morale 
Playvox
APRIL 4, 2023
Replacing agents lost to attrition is costly — averaging more than $14,000 per agent. To keep turnover under control, you have to make sure your managers are trained to keep engagement up and morale high. Agents need to hear when their performance could use some help.
SharpenCX
APRIL 1, 2020
You can create specific goals and benchmarks to help your agents reduce customer churn, like improving CSAT and positive customer outcomes. And, it gives you ample opportunities to celebrate progress, keeping morale high and teams engaged. If an agent ends a day in-the-red, jump in to coach them 1:1 where they struggled.
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