Agent burnout Benchmark Best practices Morale 
Playvox
APRIL 4, 2023
Replacing agents lost to attrition is costly — averaging more than $14,000 per agent. To keep turnover under control, you have to make sure your managers are trained to keep engagement up and morale high. Agents need to hear when their performance could use some help.
JustCall
MARCH 6, 2023
This is because the low rate could affect costs, morale and satisfaction. Extra agent training for new technology can do the same. It is always best to ascertain an average figure according to industry best practices and keep within that range. Too low, and costs and customer satisfaction could be affected.
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