Playvox

FEBRUARY 2, 2022

Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. What Causes Agent Burnout? The Consequences of Agent Burnout.

Agent burnout 68

Agent burnout Contact Center Gamification Agent Empowerment 68

CSM Magazine

JANUARY 25, 2023

Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023. Great news for businesses that rely on the festive season to tide them over during the leaner months but extremely stressful for agents in contact centres. About the Author Magnus Geverts is VP Product Marketing at Calabrio.

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Agent burnout Analytics Gamification Coaching 52

Playvox

APRIL 27, 2023

Related Article: Can Your WFM Solution Accurately Forecast In A Modern Digital Contact Center? Agents won’t burn out trying to channel jump to satisfy needs. Gamification can contribute to a better agent experience by breaking up the daily routine while promoting collaboration and a deeper sense of community within the team.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

CSM Magazine

AUGUST 8, 2023

With the new hybrid work reality, agents are at risk of becoming lonely and depressed without additional focus on better communication and digital camaraderie. While chatbots and Robotic Process Automation (RPA) help by automating simple or mundane activities, agents increasingly face a barrage of more complex and/or emotional interactions.

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Employee engagement Agent burnout Gamification Analytics 52