Improving Customer Service in BPOs with Multi-Tenant Contact Center Software
Hodusoft
AUGUST 9, 2023
Sophisticated multi-tenant contact center software comes with built-in integrations or APIs (Application Programming Interfaces) that allow seamless integration with popular CRM, helpdesk, and other business systems. With so many customers valuing first-call resolution ( FCR ), the industry standard of 75 percent feels inadequate.
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