Agent burnout Analytics contact center solutions Upselling 
Playvox
AUGUST 25, 2021
As in-person interactions with customers have largely been suspended during the pandemic, customer experience centers have evolved from simply offering reactive support to providing proactive customer engagement. In a digital-first world, customer experience centers have become the heart of modern businesses. ENJOYING THIS ARTICLE?
Playvox
APRIL 27, 2023
Address all challenges that come up — for customers and agents. Leverage advanced analytics to gauge metrics such as customer retention rates and employee productivity. Use analytics to measure CX to maintain or exceed customer expectations and brand standards. Agents won’t burn out trying to channel jump to satisfy needs.
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