Advertising First call resolution industry standards Interactive Voice Response 
Hodusoft
AUGUST 9, 2023
Businesses can use customized virtual numbers in advertisements or promotional materials to attract specific target audiences and improve the effectiveness of marketing campaigns. With so many customers valuing first-call resolution ( FCR ), the industry standard of 75 percent feels inadequate.
Callminer
AUGUST 1, 2017
Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below. Tyler Riddell is the Vice President of Marketing for eSUB with over 15 years of experience in Marketing, Product Management, Advertising, and Public Relations. Tyler Riddell.
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