NobelBiz

NOVEMBER 13, 2023

This unique episode promises valuable insights that will elevate your contact center’s success. Comprehensive CX Metrics That Matter Net Promoter Score (NPS) The Net Promoter Score (NPS) is an inbound Key Performance Indicator that assesses your customer happiness.

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

NICE inContact

AUGUST 9, 2018

In a previous blog, I outlined 14 different metrics that contact centers should be tracking to improve customer experience. However, these metrics are designed to influence real-time decision making in your contact center. Are you tracking these 3 customer service metrics in your contact center?

Metrics 49

Metrics Airlines Customer Service Contact Center 49

NICE inContact

AUGUST 9, 2018

In a previous blog, I outlined 14 different metrics that contact centers should be tracking to improve customer experience. However, these metrics are designed to influence real-time decision making in your contact center. Are you tracking these 3 customer service metrics in your contact center?

Metrics 49

Metrics Airlines Customer Service Contact Center 49

JustCall

NOVEMBER 25, 2022

Talkdesk NICE CXone Salesken CallMiner Eureka Genesys Cloud CX Avaya OneCloud CCaaS Observe.AI Talkdesk® is the global cloud contact center market leader for customer-focused businesses. Genesys Cloud CX is built for people and built for change. CloudTalk Mediafly Coach360 (formerly ExecVision) Five9. NICE CXone.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

JustCall

MARCH 7, 2023

Choose the Right Tools The last step in setting up your own contact center is selecting the most suitable tech stack. As discussed earlier, a contact center deploys a variety of technologies that help it work efficiently. Let’s discuss how you can handle the staffing question for your contact center.

Contact Center 52

Contact Center Multichannel Contact center software contact center solutions 52

NobelBiz

APRIL 11, 2022

In laymen’s terms, this metric will tell you everything about your clients’ recommendation power. Here is how it works; your consumers are classified into one of three groups based on their responses: (9-10) Advertisers or Promoters : these are your most devoted and passionate clients, eager to serve as authentic brand advocates.

Call Center 52

Call Center Contact Center Telecommunications Cloud contact 52