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Guest Blog: How to Personalize Your Chatbots for Customer Journey Tracking & Provide a Better Experience

ShepHyken

This week we feature an article by Catalin Corzini who shares information about how chatbots can provide a better experience and how to customize the customer journey when using chatbots. – Shep Hyken. As we move towards big data and artificial intelligence, chatbots seem to be leading the way towards a more automated future.

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Four Top Trends for Contact Centers

Taylor Reach Group

Telephone banking was one of the first self-serve interactions that most of us experienced. Chatbots and messenger applications leverage the knowledge base to serve content and answers to customers’ questions. In the banking sector, video has begun to gain traction as an alternative and adjunct to ATM’s.