CX Trends You Need to Watch in 2018 [White paper]
Fonolo
JUNE 14, 2018
Provides a quick’n’dirty form of outreach for mobile users who may balk at the idea of placing a call, and. Offers valuable data on the customer experience including FAQs, peak times, complaint resolution timelines, and even purchasing habits. Adding to this personalization, chatbots can also field frequently asked questions.
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