Customer Service Life

JUNE 17, 2019

Your frontline agents will love seeing where their individual quality stands and don’t need access to many of the other features within the app. Calibrate with all scorers. Quality calibration is a process by which all reviewers ensure alignment on the way they grade customer interactions.

Calibration 63

Calibration Quality calibration Contact Center Gamification 63

Robert Davis

APRIL 5, 2018

We have found that, among the elite outbound telesales vendors, their outbound clients account for at least 40% or more of their overall revenue. Combine this with competitive compensation and incentives tied into quality scores and performance, and you have a winning formula.

Telemarketing 48

Telemarketing Outbound sales outsourcing Quality calibration 48

Robert C. Davis and Associates

APRIL 5, 2018

We have found that, among the elite outbound telesales vendors, their outbound clients account for at least 40% or more of their overall revenue. Combine this with competitive compensation and incentives tied into quality scores and performance, and you have a winning formula.

Telemarketing 40

Telemarketing Outbound sales outsourcing Quality calibration 40