Hodusoft

AUGUST 9, 2023

Outsource the rest.” It isn’t surprising to see that many small, medium, and large businesses outsource their customer service to BPOs. As per a study conducted by Clutch, more than one-fourth of small businesses surveyed outsource their customer service to BPOs (business process outsourcing organizations).

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

Global Response

MARCH 27, 2023

Or couldn’t figure out how to adjust something important in your account? If you don’t have the resources to do this in-house, you can always outsource this to a qualified outsourcing partner , like Global Response. It’s the age of multi-channel support, and companies need to adapt.

Customer Service 62

Customer Service outsourcing Self service Multi-channel support 62

Global Response

FEBRUARY 13, 2022

When you take into account that in 2020 around 60% of consumers stated that they contacted customer service within a month of their purchase, it’s apparent that the traditional call center isn’t going anywhere. Some call centers may also provide some multi-channel support, such as email, social media, web chat or other capabilities.

Call Center 62

Call Center Interactive Voice Response outsourcing Contact Center 62

Kayako

DECEMBER 31, 2015

The rise in support communities this year is reflective of the fact that the support industry itself has been developing in its own right. Going into support is now considered a valid career choice. Businesses are beginning to shift their thinking from outsourcing support to investing in it as a core team in the business.

Customer Support 35

Customer Support Self service Multi-channel support SaaS 35