Call Centre 101: Understanding Inbound and Outbound Calls
Select VoiceCom Blog
JULY 11, 2022
The infographic below will provide everything you need to know about what inbound and outbound calls are, what sets them apart, and how you can maximise your use of them. What Is an Inbound Call? Inbound calls are when customers themselves contact the call centre regarding a concern. They can also potentially close new ones.
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