JustCall

MARCH 9, 2023

The impact of sales gamification is much lar ger than you think. Gamification is being embraced by more than 70% of organizations belonging to the Global 2000 list of companies. Gamification is known to enhance loyalty, customer engagement, and motivation. The need of the hour? Let’s get going. How does this help?

Gamification 52

Gamification Sales Morale CRM 52

Playvox

FEBRUARY 20, 2024

Leverage a Workforce Management Solution When you have a globally dispersed team, it becomes even more important to leverage a solution that accounts for differing schedules and skill sets. That’s where a Workforce Management solution moves from a “nice to have” to a “must have.”

Management 88

Management Gamification Calibration Quality management 88

Monet Software

APRIL 24, 2020

Unfortunately, working from home can also have a negative impact on morale and providing an exceptional customer experience. Management and motivational techniques are also required to overcome these new challenges. No longer is the company limited to the talent pool surrounding the contact center. So let’s get started!

Contact Center 62

Contact Center Management call center workforce Average Handle Time 62

Noble Systems

JULY 24, 2020

By ‘blending’ collectors, while waiting for an inbound call, they can make outbound calls or handle interactions on other channels to maximize their talk time. ACCOUNT OWNERSHIP & MANAGEMENT Improves Relationship Building. GAMIFICATION & COLLECTOR ENGAGEMENT to Create Happier Employees – and Happier Customers.

Call Center 87

Call Center Technology Gamification Analytics 87