Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
A lot of the times, when we present the Rage Study, everybody comes with their own passionate stories about their worst product and service experiences. The study I’ve always wanted to do alongside the Customer Rage study is the employee front-line service version of Rage Study. Number 2: “That’s our policy.”.
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