SmartKarrot

OCTOBER 5, 2023

Account mining, or the practice of deepening relationships with existing customers to upsell or cross-sell, is the gold standard for sustained business growth. Rather than endlessly chasing new leads, why not maximize revenue from those already in the fold? Maximizing revenue is tightly bound to efficient account mining.

Accountability 10

Accountability Upselling Journey mapping Feedback 10

JustCall

MARCH 10, 2023

Conclude with upselling/cross-selling: “If you’re interested in <product 1>, you might also want to check out <product 2>, which offers XYZ extra.” Finally, getting desired outcomes and minimizing errors can increase revenue potential while plugging in leakages. In short, it will make your call center profitable.

Call flow 40

Call flow Contact Center Scripts Interactive Voice Response 40

JivoChat

APRIL 13, 2021

Increases revenue potential. Upsell or cross-sell customers on your offers. You can also create variations to account for different nuances in customers’ questions. And customers can find relevant support documents on their own. A growing ticket volume doesn’t necessarily translate to rising profits.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40