DMG Consulting
SEPTEMBER 14, 2021
Workforce management solutions can and should be used to help companies manage their increasingly complex (and scarce) human workforce as well as the new army of intelligent virtual agents (IVAs) and RPA software robots entering the market.
DMG Consulting
APRIL 16, 2019
It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. In the next six years, AI will drive omnichannel routing to ensure all interactions get to the right people in the organization for resolution, while also taking into account the cost of handling each transaction (0.35).
Expert insights. Personalized for you.
98 
Let's personalize your content