Remove Accountability Remove Contact center software Remove CRM Remove Social media contact
article thumbnail

Five Reasons Why E-commerce Players Need Social Media Contact Center Software

Hodusoft

EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Many e-Commerce players using Social Media Contact Center Software for better CX. The e-commerce sector has seen tremendous growth in the last few months on account of the Covid-19 pandemic.

article thumbnail

Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Your call center isn’t a stand-alone system. Make sure any call center software you consider is capable of integrating with your CRM, social networking tools, helpdesk software and even marketing tools.