Accountability contact center associations Customer retention Customer Service 
The Northridge Group
NOVEMBER 4, 2021
Customer loyalty is earned by being great and consistent at the basics and finding ways to delight your customers in unexpected ways. They are taught that they must be active listeners but also be willing to push associates beyond their comfort zones to tap into their full potentials.
The Northridge Group
JUNE 2, 2023
A poor experience in a B2C contact center may lead to the loss of one customer (and possibly their friends, family, and acquaintances), while a poor experience in a B2B contact center could lead to the loss of a multitude of sales. But a customer that buys one or two products a year could easily get by without one.
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