NobelBiz

APRIL 30, 2024

Balto’s technology is particularly important in industries with stringent regulatory requirements, such as finance and healthcare, where compliance is closely scrutinized. All the way from onboarding to support to troubleshooting has been great throughout this journey!’

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

Balto’s technology is particularly important in industries with stringent regulatory requirements, such as finance and healthcare, where compliance is closely scrutinized. All the way from onboarding to support to troubleshooting has been great throughout this journey!’

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104

Quality Contact Solutions

JULY 19, 2018

Here are a few examples of current B2B outbound, inbound and multi-channel call center client programs: Healthcare Industry Case Study. QCS has 70+ employees working on behalf of this client on a daily basis, including outbound sales, inbound sales, inbound customer service and inbound technical support.

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

Global Response

FEBRUARY 13, 2022

As the customer journey is no longer as streamlined and siloed as it once was—and continues to evolve—the BPO contact center manages all kinds of customer communications, from answering calls and emails, to resolving concerns via web chat or text, and even handling social media accounts and messages. What does a BPO call center do?

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

Global Response

FEBRUARY 13, 2022

When you take into account that in 2020 around 60% of consumers stated that they contacted customer service within a month of their purchase, it’s apparent that the traditional call center isn’t going anywhere. Provides consistent customer support and branded messaging. Is your customer support team ready to handle it?

Call Center 62

Call Center Interactive Voice Response outsourcing Contact Center 62

UJET

DECEMBER 9, 2021

All tasks are accounted for, and there is no confusion over who should be doing what. Agents directly interact with customers and are highly skilled in customer service and technical support. Call recording and logging to save calls and use them as a reference for future case studies, training, and quality assurance.

Contact Center 72

Contact Center Call Center Metrics Contact center software 72