JustCall

APRIL 12, 2023

Highlights of JustCall and Aircall Highlights of JustCall: JustCall is a SaaS VoIP application, which is typically used by the following industries: Marketing and Advertising (9.7%) Computer Software (9.3%) Real Estate (8.4%) Education Management (6.6%) Information Technology and Services (6.2%) Others (59.7%

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

Callminer

OCTOBER 11, 2018

From essentials like average handle time to broader metrics such as call center service levels , there are dozens of metrics that call center leaders and QA teams must stay on top of, and they all provide visibility into some aspect of performance. One of the most undervalued call center metrics is…”.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Xaqt

JUNE 1, 2020

Virtual Agents and Omnichannel bots are well suited for repetitive call types, such as: reservations, scheduling, FAQs, basic account queries and updates, checking order status and even level-one tech support. Companies that take advantage of this will be able to leverage their customer experience as a differentiator.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52