ProProfs Blog

JULY 29, 2020

Personalize Every Single Call. Improve First Call Resolution (FCR). Emphasize Call Flow Management. Personalize Every Single Call. Your inbound call center probably deals with hundreds of callers regularly, and injecting personalization in every call might seem like an ardent task.

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Call Center Interactive Voice Response Customer Experience Call flow 128

Callminer

OCTOBER 11, 2018

Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. Osiris Parikh is a certified inbound sales professional and SEO strategist.

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Call Center Metrics Contact Center Wait times 561

Dialer 360

JUNE 13, 2019

Call center world and persons familiar with the soft voice press-1 for sale. It brings to its industry. Further, you will see the IVR tool is and how it may advantage your call center customer experience. Several businesses are augmenting or even replacing outbound telemarketing activities by using pre-qualifying sales.

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Interactive Voice Response Contact Center Inbound sales Telemarketing 27