Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
Number 3: “We’re currently assisting other customers, your call be answered in the order in which it was received.”. Sometimes you have to do it because legal or the big government has told you, you have to say it exactly that way, so that the customer is not getting scammed. Number 2: “That’s our policy.”. For me it’s loud and clear.
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