OctopusTech

MARCH 1, 2023

Product and tech support Customers call for help to solve a wide array of issues, from returning damaged products or changing account information and passwords to complaining about product malfunctions. Invest in your supervisors When inbound call centers are treated like cost centers, they typically run on very tight budgets.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

aircall

JANUARY 24, 2022

Account updates. Call centers that ensure strong customer engagement and support implement when they use the advantages of a cloud-based phone system and call center software. Here’s how the right software solutions can take your call center from good to great. Software Integrations.

Call Center 126

Call Center Best practices call center software CRM 126

aircall

OCTOBER 7, 2016

They must impose a great-deal of discipline and self-accountability, and in a sense be their own managers. Naturally, call center team members must be able to operate as a cohesive unit. You’re hoping to be the first and last person with whom the customer will need to interact in order to solve their problem.

Call Center 48

Call Center First call resolution call center software Telemarketing 48