Accountability Business Process Outsourcing contact center solutions CRM 
DMG Consulting
MAY 15, 2018
Cloud Contact Center Solutions Continue Upward Trajectory. Last year could be seen as the breakthrough moment when cloud-based vendors began their takeover of the contact center infrastructure market. Enterprise business and IT leaders are struggling to find the right cloud-based solutions for their operations.
Fonolo
FEBRUARY 13, 2019
Also, see “ AI is Not Reducing Call Center Agent Employment.”. The top reasons for disliking the waiting-on-hold process: “Not knowing how much longer you’ll have to wait.” Having to restate account information already given.” Outsourcing does not always cut costs and can carry a significant amount of management overhead.
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