Accountability Brand ambassadors Customer centricity Multichannel 
Upstream Works
NOVEMBER 24, 2021
Not only must agents manage multichannel communication with individual customers in real time, but they’re often managing multiple customers concurrently. This could be an account manager in sales, a brand ambassador in digital marketing, a billing supervisor or a customer service advisor in the back office.
Comm100
FEBRUARY 5, 2018
What Customer Engagement Software Tools Are There? Multichannel and Omnichannel Software. Exploring A Broad Term: What Is Customer Engagement Software? This put power into the hands of the consumer, and lead businesses to focus in on the customer experience. Today, companies understand the power of customer engagement.
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