Accountability Big data Customer emotions Government 
Lumoa
OCTOBER 31, 2018
Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Some hints: big data, omnichannel, personalisation, AI and organizational culture.
Balto
SEPTEMBER 12, 2023
Conversation Intelligence: Gauging Customer Sentiments Conversation intelligence software uses Natural Language Processing (NLP) and machine learning to gauge customer sentiment. Striking a Balance: Data Security and Customer Convenience Customer convenience shouldn’t come at the expense of compromised data security.
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