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Top Customer Success Courses and Training that every CSM needs in 2022

CustomerSuccessBox

MARCH 14, 2022

Learn and apply basic statistical tools to solve real-world Customer Success problems Track churn accurately Measure and interpret NPS and CSAT in new ways Construct predictive customer health scores Increase forecasting accuracy Improve business results. Manage your Tasks Manage your Alerts Track Product Adoption for Accounts and much more.

Journey mapping 52
Journey mapping Accountability Construction Management 52
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Friend or Foe: How Do Your Colleagues Perceive Your VoC/CX Program?

CX Journey

JULY 25, 2014

Sometimes the customer concern that impacts the NPS is far out of the technician’s control – for instance, the company is too big, the client doesn’t like a product, or the account is a business “Hostage” trapped by a high cost of changing vendors. The good feeling that customers get from having their opinions actively solicited.

Journey mapping 61
Journey mapping Surveys Construction Feedback 61
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