Accountability Benchmark call center professionals Knowledge Base 
Fonolo
NOVEMBER 17, 2020
And while the thought may seem daunting, there are several new ways to resolve the problems that will erode call center operations ‘ success around the world. Here are the ten most prominent trends that can help call center professionals stay ahead of the curve. A Knowledge Base is Crucial to Online Services.
Pointillist
NOVEMBER 11, 2019
—McKinsey & Company To use FCR in your call center effectively, you need to understand more about what it is and how to calculate it. You also need to know why First Call Resolution is important, along with standard benchmarks and emerging FCR trends. What is First Call Resolution?
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