Accountability Banking call center professionals Engineering 
TRUSTID
AUGUST 30, 2018
While banks know that relying on conventional knowledge-based authentication (KBA) can leave customer accounts vulnerable to social engineering attacks, many continue to take that risk anyway. The problem with getting too comfortable with how you identify callers is it can put your customers at risk.
TRUSTID
JUNE 14, 2018
In other words, these personal nuggets are gold to social engineers. The data is collected by fraudsters to build personal profiles they can sell to other criminals, apply for credit cards, or socially engineer banks to takeover customer accounts.
TRUSTID
DECEMBER 16, 2018
It’s essential for ensuring their information isn’t used for malicious activity such as account takeovers or identify fraud. According to the Identity Theft Resource Center, no corner of the business sector is completely immune to fraud. Contact center agents don’t trust KBA.
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