4 Contact Center Reports to Kick off 2019
Fonolo
FEBRUARY 13, 2019
The top reasons for disliking the waiting-on-hold process: “Not knowing how much longer you’ll have to wait.” Having to restate account information already given.” Shameless plug: Fonolo’s cloud-based offering works with any call center, is quick to set up, and is affordable. . Repetitive announcements.” of in 2016; 26.4%
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