AWS Machine Learning

MARCH 29, 2024

The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience. In our previous post , we described how Amazon Lex integrates with the Talkdesk cloud contact center for the voice channel.

Cloud contact 91

Cloud contact Chatbots Contact Center APIs 91

Talkdesk

SEPTEMBER 4, 2020

The reimagining of business places the customer at its forefront and affects every aspect of the banking industry — from human resources and security to sales and marketing. After COVID-19 hit, many business owners felt underserved by their banks and voiced their displeasure by moving their money elsewhere.

Banking 114

Banking Contact Center APIs Cloud contact 114

AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. The bank has invested in a digital transformation of its contact center to provide exceptional service to its clients.

Cloud contact 68

Cloud contact Self service Contact Center Virtual Agent 68

3CLogic

JULY 1, 2019

When a customer wants to check their bank balance or check to see if their flight is delayed, they should be able to self-serve with easily-accessible data. But what happens with a more complex bank account or flight issue? So you need to ask yourself regarding your DX initiatives, what’s best for the customer?

Banking 40

Banking APIs Cloud contact Interactive Voice Response 40

AWS Machine Learning

NOVEMBER 28, 2022

For example, WaFd Bank, a full-service US bank, improved its customer experience with Talkdesk (a global cloud contact center company) and AWS Contact Center Intelligence (CCI) solutions, reducing call times by up to 90%.

Healthcare 83

Healthcare Analytics Banking Enterprise 83

NobelBiz

AUGUST 11, 2022

Key information (activity, location, prior purchases, outstanding bank balances, and so on) is displayed at a glance to handle any customer concerns as fast as possible and to further enhance and personalize the customer experience. Greater Automation Choosing a contact center cloud plattform gives your organization flexibility and security.

contact center solutions 52

contact center solutions Contact Center Interactive Voice Response Cloud contact 52

AWS Machine Learning

NOVEMBER 6, 2023

Amazon Transcribe can help you create transcripts with high accuracy for your contact center calls. Amazon Transcribe is a feature-rich speech-to-text API with state-of-the-art speech recognition models that are fully managed and continuously trained.

Contact Center 103

Contact Center CRM Analytics Average Handle Time 103