ProProfs Blog

JULY 29, 2020

This blog lists 8 actionable strategies that will help you make every support call count, right from the first hello to the final goodbye! However, before we explore these strategies, let us first understand what makes phone support ahead in the ‘race of customer support channels’. . Like they say- The more, the merrier.

Call Center 128

Call Center Interactive Voice Response Customer Experience Call flow 128

JivoChat

AUGUST 30, 2021

Comes with a one-click call and a callback feature allowing phone support. Real-time visitor monitoring and chat analytics. Jivochat’s free plan supports five agents and offers unlimited chat interactions; its premium plan unlocks every feature of the solution and costs $19/user/month, when billed annually. Free Trial.

Sales 52

Sales Chatbots Multi-channel support CRM 52

ProProfs Blog

JUNE 26, 2020

Let’s explore the customer support terminology list. An agent can be a part of the support or sales team who receives service tickets and is responsible for resolving customer requests quickly. Account Administrator. Multi-Channel Support. Agent/User. Missed Chat. Ticket Watcher. Unassigned Ticket.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

Netomi

NOVEMBER 8, 2021

Help desks provide one centralized record of cross-channel support tickets which can be tracked, reviewed and analyzed at any time. This also opens the door for advanced analytics on the issues customers are facing. Sophisticated analytics. Omnichannel experience and support – including real-time chat and email.

Chatbots 52

Chatbots Enterprise Self service CRM 52