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DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report

DMG Consulting

NOVEMBER 29, 2017

Poised for rapid growth and success, untapped revenue potential in the tens of billions. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. billion (excluding carrier revenue) as of the end of 2016. 11/30/2017.

Consulting

Consulting Consulting Contact Center Marketing

CRM, Social Media, Marketing and More — Everything You Need to Know About Customer Engagement Software

Comm100

FEBRUARY 5, 2018

Contact history (what type of contact have your customers made? Accounts (do they have an account? Whether each visitor is a repeat customer or a first-time buyer. Visitor account information. Search marketing (attracting customers with a high search ranking). How many times they have reached your company?

CRM

CRM Marketing Multichannel Self service

Customer Contact Central

DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report

CRM, Social Media, Marketing and More — Everything You Need to Know About Customer Engagement Software

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