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DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report

DMG Consulting

NOVEMBER 29, 2017

Poised for rapid growth and success, untapped revenue potential in the tens of billions. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. billion (excluding carrier revenue) as of the end of 2016. 11/30/2017.

Consulting

Consulting Consulting Contact Center Marketing

CRM, Social Media, Marketing and More — Everything You Need to Know About Customer Engagement Software

Comm100

FEBRUARY 5, 2018

Search marketing (attracting customers with a high search ranking). Account marketing (marketing geared toward accounts with the greatest revenue potential). Mobile marketing (sending in-app messages and push notifications to customers). Email marketing (mass-marketing via email).

CRM

CRM Marketing Multichannel Self service

Customer Contact Central

DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report

CRM, Social Media, Marketing and More — Everything You Need to Know About Customer Engagement Software

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