Accountability, Agent Empowerment, Employee engagement and Morale

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Accountability

Agent Empowerment

Employee engagement

Morale

Training Your Call Center Agents to Sound the Alarm on Harassment in Abusive Customer Interactions Instantly Can Fuel Your Agents’ Empowerment

SharpenCX

JULY 14, 2020

And the average call center agent lifespan is just three years. . Turnover is expensive and takes a toll on morale. How frustrating to pour time and energy into your agents and be unable to retain them because of the toll of stress. Hold your customers accountable in that partnership. .

Agent Empowerment

Agent Empowerment Call Center Contact Center Morale

Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development

TechSee

MARCH 7, 2019

The contact center industry continues to face extremely high agent turnover, with some outbound and telemarketing centers experiencing attrition rates as high as 27% annually. Virtual Employee Assistants (VEA) – or digital buddies – have been tapped as an effective solution to help contact centers both support and motivate their agents.

Gamification

Gamification Contact Center Agent Empowerment Self service

Customer Contact Central

Training Your Call Center Agents to Sound the Alarm on Harassment in Abusive Customer Interactions Instantly Can Fuel Your Agents’ Empowerment

Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development

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