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Meet Customer Needs Without Overwhelming Your Agents: 6 Workforce Management Strategies to Engage your Team and Still Surpass High Customer Expectations

SharpenCX

APRIL 29, 2020

Apply the increase to your peak season in 2020, and you can forecast at least 2500 interactions per day (without accounting for any other business changes). Because productivity without engagement is another key contributor to agent burnout – the Rube Goldberg Machine of bad outcomes. Include your agents in the scheduling process.

Coaching

Coaching Management Contact Center Morale

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Many agents end up with multiple tabs open on their screens, flipping between them to complete the inquiry generation process. Customer service diminishes. Alex Tebbs.

Contact Center

Contact Center Call Center Average Handle Time Real estate

Customer Contact Central

Meet Customer Needs Without Overwhelming Your Agents: 6 Workforce Management Strategies to Engage your Team and Still Surpass High Customer Expectations

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

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