TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK)
CrazyCall
AUGUST 8, 2019
Call Abandonment Rate. Occupancy Rate. Transfer rate. Customers call, agents resolve their queries, managers supervise, all things seem to run their course… STOP! What about the work output, its monitoring and optimization? Outbound and inbound customer services should be constantly measured to be improved.
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