This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Abandon rate Remove outsourcing Remove Schedule adherence Related Topics
call center professionals Call center experience Time management Telemarketing First call resolution Average Handle Time Service level Best practices Metrics Wait times More Related Topics >
article thumbnail

International Contact Centre Operations Tips & Best Practices

Callminer

JANUARY 18, 2021

“One of the most prominent barriers that come in outsourcing an off-shore call center is communication limitation such as accents, unclear pronunciations, and frank language. ” – The Basics of Outsourcing for International Call Center Business , CRESCO. Minimise language barriers with better hires.

Best practices 226
Best practices Call Center Contact Center Scripts 226
article thumbnail

What Metrics Matter Most For An Inbound Call Center?

Quality Contact Solutions

DECEMBER 31, 1969

One of the most commonly asked questions when it comes to inbound call center outsourcing is around metrics. Abandon Rate : The percentage of inbound phone calls that abandon before speaking with the call center agent. By Kelli Barabasz, Vice President of Operations.

Call Center 40
Call Center Metrics First call resolution Schedule adherence 40
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Webinars
Awards
About
Editions
Webinars
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024