Abandon rate Outbound sales Scripts Trends 
CrazyCall
AUGUST 8, 2019
In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Call Abandonment Rate. Occupancy Rate. Transfer rate. Outbound call center metrics: Outbound Calls per Day.
Callminer
OCTOBER 22, 2019
Campaign success features can extend to script development – it’s important that a service provides knowledgeable, professional service to your customers. Keep an eye on the AI trend. The evolving mechanism behind these trends are speech analytics driven by natural language processing (NLP.) Low Volume Inbound or Outbound.
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