Abandon rate Industry Real estate Wait times 
Calltools
JUNE 28, 2023
You’ll probably see a significant uptick in calls: before, during, and immediately after holidays; after new product releases; when developers roll out software updates that might confuse some users; after changes in your industry encourage more customers and clients to contact you for insights. Review KPIs from the last few years.
Calltools
APRIL 20, 2022
They may initially reach more leads, but since they may also dial three numbers at a time for a single agent, they produce a high call abandonment rate. Progressive dialers may be a better alternative, depending on the type of industry you are in and the specific outbound calling campaign you are conducting.
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