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How to Handle High Call Volume: 10 Strategies for Success in Sales and Contact Centres

JustCall

APRIL 3, 2024

What you deem high call volume varies depending on the size of your business and the industry in which it operates. It offers intelligent call routing, a 3-in-1 sales dialer, AI agent assistance, conversation intelligence features, automatic voicemail drop, and 100+ integrations, which can make managing high call volumes a breeze.

Sales 52
Sales Interactive Voice Response Abandon rate Wait times 52
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Top 12 Customer Service Software To Use In 2022

OctopusTech

SEPTEMBER 29, 2022

It also integrates with different platforms like group chat apps and social media platforms like Facebook, Instagram, Whatsapp, and many more. A customer service tool also provides a knowledge base to users, handles inbound and outbound communications, come up with analytics dashboards, and integrates with various automation software.

Customer Service 62
Customer Service CRM Self service Analytics 62
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