Abandon rate, industry standards and Multichannel

Customer Service Call Center

Call Experts

JULY 27, 2023

Important metrics that you want to make sure you understand include time to answer, abandonment rates, and uptime. At Call Experts, we routinely hit industry standards and have even received Platinum certification from our industry partner ATSI. Can call centers provide multichannel support beyond phone calls?

Call Center

Call Center Customer Service Multichannel Abandon rate

7 Best Practices for Managing Call Center Operations

Hodusoft

APRIL 5, 2023

In the age of multichannel communication, you can consider investing in high-quality omnichannel contact center software. Ignoring that will lead to a lot of major problems starting from underperformance, high employee turnover rate, unenthusiastic workforce, and longer training periods.

Best practices

Best practices Call Center Management call center software

Customer Contact Central

Customer Service Call Center

7 Best Practices for Managing Call Center Operations

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