Hodusoft

APRIL 22, 2021

This outbreak has affected almost all the industries and healthcare is among one of them. The way people used to access healthcare facilities has changed drastically. As per a survey it was found that before the emergence of this deadly pandemic, about 11% of patients were using telehealth services.

Contact center software 52

Contact center software Healthcare Contact Center contact center solutions 52

Calltools

AUGUST 19, 2020

The simplest way to avoid this issue without taking on more staff is to employ an IVR , an interactive voice response system. Again, an IVR is one of the best tools you can use to combat excessive wait times. Abandonment Rate Your business success depends to some degree on your abandonment rate.

Benchmark 52

Benchmark Call Center Abandon rate Interactive Voice Response 52

3CLogic

JUNE 23, 2023

The Fears Surrounding Voice AI for Business While there are immense benefits to using these tools, AI can make many uneasy, as some assume that AI will take over all human-managed roles. In one study , 65% surveyed call center agents revealed they had considered leaving their jobs in the next two years due to fears related to AI.

Customer Experience 52

Customer Experience Self service Scripts Abandon rate 52

OctopusTech

SEPTEMBER 29, 2022

For example – If the result in software shows a high call abandonment rate, the company can hire more representatives to reduce the long holding or waiting times. . With its scalability and customized features, it is a great fit for industries such as healthcare, retail, tour and travel, and eCommerce solutions.

Customer Service 62

Customer Service CRM Self service Analytics 62