NobelBiz

MAY 9, 2023

Click-to-Dial (aka Preview Dialing ) Best for campaigns requiring thoughtful calling processes or complex sales, agents can review client information before manually initiating a call. This can be useful in targeted sales approaches or customer service scenarios where agents need to familiarize themselves with the customer’s background.

Best practices 98

Best practices Call Center Gamification Contact center software 98

JustCall

MARCH 23, 2023

Sales and support automation – Sales teams can run sales dialer campaigns to call multiple contacts without manually dialing numbers. Further, JustCall has integrated data analytics tools to provide comprehensive analytics on demand, including call abandonment rate and customer satisfaction scores.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52

OctopusTech

SEPTEMBER 29, 2022

With robust reporting, customer service outsourcing companies can improve customer experience by tracking measures and performances, improving sales and marketing processes, and identifying customer satisfaction scores. Its CRM platform aligns marketing and sales operations to deliver an impeccable experience to each customer interaction.

Customer Service 62

Customer Service CRM Self service Analytics 62