3 Keys to Q4 Contact Center Success in 2021
Outsource Consultants
SEPTEMBER 14, 2021
That’s because nearly 40% of current incoming call volume can be handled entirely with automated, self-service channels , according to a business leader survey from Gartner. Contact Center AI: You’re probably familiar with IVR (Interactive Voice Response), which can take semantic cues to direct customers through self-service channels.
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