Medical Call Centers Can’t Afford to Ignore These 5 Metrics
Fonolo
MARCH 11, 2021
How to Overcome Challenges with Your Call Center Metrics. Abandonment Rate. Hold time is one of the biggest problems in a medical call center. If your abandon rate is high, it represents lost business — and what’s worse, it means that you’ve failed to serve someone in need. First Call Resolution (FCR).
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