aircall

NOVEMBER 2, 2017

Do customers abandon your phone support lines more frequently than you’d like? Because unlike some metrics, call abandonment rate is one number managers can influence immediately. Even smooth jazz is preferable to silence, and any effort to entertain callers will be recognized as evidence of your empathy.

Abandon rate 85

Abandon rate Abandon Call Entertainment Wait times 85

aircall

NOVEMBER 2, 2017

Do customers abandon your phone support lines more frequently than you’d like? Because unlike some metrics, call abandonment rate is one number managers can influence immediately. Even smooth jazz is preferable to silence, and any effort to entertain callers will be recognized as evidence of your empathy.

Abandon rate 81

Abandon rate Abandon Call Entertainment Wait times 81

JustCall

MARCH 9, 2023

Create Ideal Customer Personas Creating an ideal customer persona is one of the most important aspects of sealing a successful sale, especially where a contact center is involved. Knowing your target audience helps your sales representatives improvise the conversations to the business’s benefit.

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40